TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of https://ebikegarage.shop/ (the “Site”) and your purchase and use of products supplied by E‑Bike Garage (“E‑Bike Garage,” “we,” “us,” or “our”).

By accessing the Site, creating an account or placing an order, you agree to these Terms and the policies incorporated into them.

If you do not agree with these Terms, please do not use the Site or place an order.

1. About E‑Bike Garage

E‑Bike Garage designs, manufactures and supplies performance parts and accessories for electric motorcycles and electric dirt bikes.

Our contact information is:

E‑Bike Garage
225 Nguyen Tieu La Street
Dien Hong Ward, Ho Chi Minh City
Vietnam

Email: support@ebikegarage.shop
WhatsApp: +84 979 681 368
Website: https://ebikegarage.shop/

2. Eligibility

You must be at least 18 years old, or the legal age required to enter into a binding agreement where you live, to create an account or place an order.

If you place an order on behalf of a dealership, business or other organization, you represent that you have authority to accept these Terms on its behalf.

You may use the Site and our products only for lawful purposes.

3. Policies Included in These Terms

The following policies form part of these Terms:

These Terms provide the general conditions of sale. Each policy listed above provides more detailed conditions for its specific subject.

If an unintended conflict occurs, mandatory consumer-protection law will apply first, followed by the policy that deals most specifically with the issue.

4. Product Information

We make reasonable efforts to display accurate product descriptions, specifications, compatibility information, photographs, dimensions and prices.

Actual product appearance may vary slightly because of:

Manufacturing updates
Product improvements
Material or anodizing variations
Screen and lighting differences
Differences between bike models, model years or regional specifications

Product photographs may show motorcycles, tools or accessories that are not included unless the product description expressly states that they are included.

Dimensions and weights are approximate unless identified as certified measurements.

We may correct errors and update product information at any time. If an error materially affects an order that has already been placed, we will contact the customer before fulfillment when reasonably possible.

5. Product Compatibility and Fitment

Many E‑Bike Garage products are designed for specific bike models, model years, factory configurations or combinations of parts.

Before placing an order, you are responsible for reviewing:

The supported bike make and model
The model year or generation
Product dimensions and specifications
Required rotor, brake, wheel, pulley or belt configuration
Installation requirements
Known compatibility limitations
Existing aftermarket modifications on your bike

Compatibility with an original factory configuration does not guarantee compatibility with every third-party aftermarket component.

If you are uncertain about fitment, contact us before ordering and provide your bike make, model, year, relevant modifications and clear photographs when requested.

Nothing in this section limits your rights if E‑Bike Garage sends the wrong product or if the product materially differs from its published description.

6. Orders and Acceptance

Submitting an order does not guarantee that we will accept it.

An automated order confirmation means that we have received your order. It does not necessarily mean the order has been accepted or dispatched.

An order is accepted when we:

Send a shipping confirmation;
Begin manufacturing an approved customized product; or
Otherwise expressly confirm acceptance.

We may refuse or cancel an order before acceptance because of:

Product unavailability
Incorrect pricing or product information
Suspected fraud or unauthorized payment
Shipping or import restrictions
An incomplete or unverifiable address
An obvious website or technical error
An inability to complete a requested custom configuration

If we cancel an order after payment has been received, the applicable amount will be returned to the original payment method unless another lawful arrangement is agreed with the customer.

7. Pricing, Currency and Promotions

Prices are displayed in the currency shown on the Site or at checkout.

The final product price, shipping charge and any sales tax collected by E‑Bike Garage will be displayed before you complete payment.

Prices, product availability and promotions may change without notice. Changes will not normally affect an order that we have already accepted, except in the event of an obvious pricing or technical error.

Promotional codes:

Must be used before expiration
Cannot be exchanged for cash
Cannot be combined unless expressly permitted
May have product, order-value or regional restrictions

A free-shipping promotion covers transportation charges only unless additional charges are expressly shown as included. Import duties, tariffs, customs charges and carrier processing fees are not included unless stated at checkout.

8. Payment Methods

The payment methods available for your order will be displayed at checkout and may include:

PayPal
Debit and credit cards supported through PayPal
PayPal Pay Later, when available and approved by PayPal
Other eligible local payment methods displayed at checkout

Available methods may vary according to the customer’s country, currency, device and transaction eligibility.

You do not need a PayPal account when the debit or credit card payment form is available at checkout.

Payments are processed by PayPal and the relevant financial institutions. E‑Bike Garage does not receive or store your complete card number, CVV or PayPal password.

Your bank, card issuer or PayPal may charge currency-conversion or international transaction fees. These charges are not collected or controlled by E‑Bike Garage.

Bank transfer is not part of our normal retail checkout. It may be used only for an approved dealership, wholesale, bulk or Proforma Invoice order.

For additional information, review our Payment Methods.

9. Order Processing

Most in-stock orders are prepared and handed over to the carrier within 1–2 business days after the order is placed.

Orders are processed Monday through Friday, excluding public holidays in Vietnam. Orders placed on weekends or public holidays will be processed on the next business day.

Processing time is separate from delivery time.

Pre-order, made-to-order and customized products are excluded from the standard processing period. Their estimated dispatch date will be displayed on the product page or confirmed separately.

10. Shipping Methods and Delivery Estimates

Products are shipped from Vietnam unless another shipping origin is expressly stated.

Orders may be shipped using UPS, FedEx, DHL or another trusted delivery partner selected according to the destination, package size and available service.

Estimated delivery times after carrier collection are:

Continental United States, Canada and most European countries: 3–5 business days
Australia and New Zealand: 3–5 business days
Most other supported destinations: 5–7 business days

Delivery times are estimates and are not guaranteed delivery dates.

Delivery may be delayed because of:

Customs clearance
Severe weather
Remote-area delivery
Public holidays
Carrier delays
Incorrect or incomplete addresses
Government restrictions
Events outside our reasonable control

Detailed shipping conditions are available in our Shipping Policy.

11. Shipping Restrictions

We currently do not ship to:

Alaska
Puerto Rico
P.O. boxes
APO/FPO addresses

Shipping availability may also depend on the destination, carrier service and applicable import restrictions.

If checkout does not provide a shipping option for your address, please contact us before placing an order.

12. Tracking and Delivery

A tracking number will be emailed after the package has been dispatched and processed by the carrier.

Tracking information may require additional time to become active after carrier collection.

Customers are responsible for checking that the following information is accurate before payment:

Recipient name
Street address
Apartment or unit number
City and state
Postal code
Country
Telephone number

Contact us immediately if you need to request an address change. We will try to assist, but an address change cannot be guaranteed after the package has been handed to the carrier.

An incomplete or incorrect address may cause delays, additional carrier charges or return of the shipment.

13. Customs, Duties and Import Charges

International shipments may be subject to:

Import duties
Tariffs
VAT or other taxes
Customs charges
Brokerage fees
Carrier processing fees

Unless expressly shown as included at checkout, these charges are the responsibility of the recipient.

For many United States destinations, E‑Bike Garage may not add state sales tax at checkout. Sales tax collected at checkout is different from import duties, tariffs and customs-related charges.

Customers are responsible for determining whether a product can legally be imported, installed and used in their destination.

If a shipment is refused, returned or cannot be delivered because the recipient does not pay required import charges, does not provide required customs information or provides an incorrect address, any available refund may be reduced by:

Original shipping costs
Return shipping costs
Customs or brokerage charges
Carrier processing fees
Storage or handling charges
Other reasonable costs resulting from the failed delivery

Any available refund will normally be considered after the returned shipment has been received and inspected.

14. Returns

Return requests must be submitted within 30 calendar days of the carrier-recorded delivery date.

To qualify for a standard return, the product must generally be:

Unused
Uninstalled
In its original condition
Complete with all hardware and accessories
Returned with its original packaging
Supported by proof of purchase

Customers should keep the packaging and record an unboxing video when receiving an order. We may request photographs or video when investigating damage, missing items, an incorrect product or another return claim.

All returns require prior approval. Products sent without approval or to an unauthorized return address may not be accepted.

Detailed eligibility and instructions are provided in our Refund & Return Policy.

15. Return Shipping and Restocking Fees

Unless the return results from an error by E‑Bike Garage or another condition covered by mandatory law:

The customer is responsible for return shipping costs.
A 10% restocking fee applies to an approved change-of-mind return.

The applicable deduction will be communicated as part of the return review.

Original shipping charges are not normally refundable unless required by law or the return results from an error for which E‑Bike Garage is responsible.

16. Non-Returnable Products

Unless defective, damaged upon arrival, incorrectly supplied or otherwise required by applicable law, the following products may not be returned:

Gift cards
Final-sale products
Products that have been installed or used
Products damaged through incorrect installation or misuse
Products missing hardware, components or packaging
Customized or made-to-order products after production has begun

A sale price alone will not remove any mandatory right concerning a defective or incorrectly supplied product.

17. Order Cancellations

A cancellation request must be submitted before the order is shipped.

Orders canceled before shipment are subject to the cancellation conditions stated in our Refund & Return Policy. If a cancellation is approved, any payment-processing fee that cannot be recovered from the payment provider will be disclosed before the cancellation is confirmed.

After an order has been shipped, it normally cannot be canceled. The customer must wait for delivery and request a return if the order is eligible.

Customized or made-to-order products may not be canceled after production begins, except where required by law or expressly agreed by E‑Bike Garage.

18. Refunds

After receiving and inspecting an approved return, we will notify the customer whether the refund has been approved.

If a refund is approved, E‑Bike Garage will normally submit it to the original payment method within 3–5 business days after the return inspection is completed.

The refund may be reduced by applicable:

Restocking fees
Non-refundable shipping costs
Return shipping costs
Customs or carrier charges
Deductions resulting from missing or damaged components

After E‑Bike Garage processes a refund, the bank, card issuer or PayPal may require additional time to post the funds to the customer’s account.

Nothing in these Terms removes a refund or consumer right that cannot legally be excluded.

19. Chargebacks and Payment Disputes

If you believe a charge is incorrect, duplicated or unauthorized, please contact us promptly so that we can investigate.

Opening a chargeback does not automatically cancel an order or determine the outcome of a payment dispute.

E‑Bike Garage may provide order records, customer communications, tracking, delivery confirmation and other relevant evidence to PayPal, the card issuer or the financial institution reviewing the dispute.

The final chargeback decision is made by the applicable payment provider or financial institution.

Nothing in this section prevents a customer from exercising a lawful payment-dispute right.

20. Pre-Orders and Customized Products

Pre-order, made-to-order and customized products may require additional production and processing time.

The estimated production or dispatch date will be displayed on the product page or confirmed separately. Estimated dates may change because of manufacturing, material availability, quality-control requirements or circumstances outside our reasonable control.

Customers are responsible for reviewing and approving specifications, dimensions, colors, designs and other customization details before production begins.

21. Installation and Safety

E‑Bike Garage products may affect the braking, drivetrain, handling, suspension, ergonomics or performance characteristics of a vehicle.

Incorrect product selection, installation, adjustment, maintenance or use may result in:

Product failure
Loss of vehicle control
Property damage
Serious injury or death

Safety-critical products, including brakes, rotors, caliper brackets, pulleys, belts, wheels and related hardware, should be installed and inspected by a qualified technician when appropriate.

Before operating the vehicle, the installer and rider must:

Confirm that all components are compatible
Follow available installation instructions
Use appropriate tools and hardware
Follow applicable torque specifications
Confirm clearance and alignment
Check for interference with moving components
Test the vehicle at low speed in a controlled area
Reinspect fasteners and adjustments after initial use
Perform regular inspection and maintenance

Do not use a product that appears damaged, loose, incorrectly installed, misaligned or incompatible.

22. Vehicle Modifications and Legal Compliance

Performance modifications may affect:

Manufacturer warranties
Insurance coverage
Vehicle registration
Road legality
Speed or power restrictions
Safety certification
Compliance with local law

Customers are responsible for determining whether purchasing, installing and using a product is legal and appropriate in their location.

Products described for off-road, racing or closed-course use must not be used on public roads where prohibited.

E‑Bike Garage does not authorize unsafe or unlawful riding.

23. Product Performance

Product performance may vary according to:

Bike condition and configuration
Rider weight and riding style
Terrain and weather
Battery, controller and motor setup
Installation quality
Maintenance
Other aftermarket components

Published test results and product comparisons are provided for informational purposes and do not guarantee that every customer will achieve identical results.

24. Warranties and Consumer Rights

Any express product warranty will be stated on the product page, warranty document or applicable store policy.

Except for express written warranties and rights that cannot legally be excluded, we do not guarantee that:

Every product will work with an undisclosed aftermarket modification
A product will achieve a specific performance result
The Site will always be uninterrupted or error-free
Website information will never contain minor typographical errors

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, these exclusions apply only to the extent permitted by law.

Nothing in these Terms excludes or reduces mandatory consumer rights.

25. Limitation of Liability

To the maximum extent permitted by applicable law, E‑Bike Garage will not be liable for indirect, incidental, special or consequential damages, including loss of profit, loss of use, loss of data or business interruption.

To the maximum extent permitted by law, E‑Bike Garage’s total liability relating to an order or product will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct or another matter for which limitation is prohibited.

Nothing in these Terms removes any mandatory product-liability or consumer-protection right.

26. Customer Accounts

Customers are responsible for:

Providing accurate account information
Protecting their password
Restricting unauthorized access
Notifying us promptly of suspected account misuse

We may suspend or close an account reasonably believed to be connected to fraud, abuse, security threats or a serious violation of these Terms.

27. Prohibited Uses

You may not use the Site to:

Violate applicable law
Place fraudulent or unauthorized orders
Submit false payment or identity information
Interfere with website security
Upload malware or harmful code
Extract data using unauthorized automated methods
Impersonate another person
Infringe intellectual-property rights
Submit unlawful, deceptive or harmful content

We may restrict access or cancel affected orders when reasonably necessary to protect customers, the Site or E‑Bike Garage.

28. Intellectual Property

The Site and its product designs, photographs, videos, drawings, graphics, logos, text, installation materials and branding are owned by or licensed to E‑Bike Garage.

You may use Site content only for personal shopping and product-support purposes.

You may not reproduce, manufacture from, distribute, reverse engineer or commercially exploit protected content or product designs without written authorization, except where such restriction is prohibited by law.

Vehicle manufacturers’ names and trademarks may be used for compatibility and identification. Unless expressly stated, this does not mean that E‑Bike Garage is affiliated with or endorsed by those manufacturers.

29. Reviews and Uploaded Content

When you submit a public product review, you grant E‑Bike Garage permission to display and reproduce that review in connection with our products and services.

Photographs, videos and files submitted privately for customer support may be used only as reasonably necessary to:

Respond to your request
Confirm compatibility
Investigate damage or defects
Process a return or warranty request
Prevent fraud
Comply with legal obligations

Do not upload complete card numbers, CVV codes, passwords, identification documents or other unnecessary sensitive information.

Personal information is handled according to our Privacy Policy.

30. Third-Party Services

The Site may integrate with PayPal, delivery carriers, tracking services, analytics providers and social media platforms.

Third-party services are governed by their own terms and privacy practices. E‑Bike Garage is not responsible for third-party systems outside our reasonable control.

This does not affect any responsibility that applicable law places on E‑Bike Garage when selecting or working with a service provider.

31. Dealership, Wholesale and Bulk Orders

Dealership, wholesale and bulk orders may be subject to separate:

Quotations
Proforma Invoices
Production schedules
Payment arrangements
Shipping responsibilities
Insurance requirements
Commercial terms

Customers may use their preferred logistics provider, arrange collection from our facility in Vietnam or ask E‑Bike Garage to obtain a quotation from a third-party carrier.

If separately agreed written terms conflict with these Terms, the separately agreed terms will control for that order.

32. Changes to These Terms

We may update these Terms to reflect changes in our products, services, practices or legal obligations.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes apply prospectively and will not normally alter the terms applicable to an order already accepted.

When required by law, we will provide additional notice of material changes.

33. Governing Law and Mandatory Consumer Rights

These Terms are governed by the laws of Vietnam, without regard to conflict-of-law principles.

If you are a consumer, nothing in these Terms deprives you of mandatory protections provided by applicable laws in your state, country or place of residence.

34. Dispute Resolution

If you have a concern or dispute, please contact us first at support@ebikegarage.shop.

Please provide:

Your name
Order number
A description of the issue
The requested resolution
Relevant photographs or documents

Both parties agree to make a reasonable good-faith effort to resolve the dispute informally.

If the dispute cannot be resolved, either party may pursue available remedies before a court or authority with lawful jurisdiction.

These Terms do not require binding arbitration or remove a right that cannot legally be waived.

35. Force Majeure

E‑Bike Garage will not be responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, war, civil disturbance, government action, customs restrictions, carrier interruption, labor disputes, epidemics, infrastructure failures or material shortages.

We will make reasonable efforts to communicate significant delays and complete affected obligations when reasonably possible.

36. Severability

If any provision of these Terms is found invalid or unenforceable, it will be applied to the maximum extent permitted by law or removed if necessary.

The remaining provisions will continue in effect.

37. No Waiver

A failure to immediately enforce a provision does not waive the right to enforce it later.

A waiver relating to one event does not constitute a continuing waiver.

38. Language

These Terms may be translated for convenience.

To the extent permitted by applicable law, the English version will control if there is a material difference between the English version and a translation.

39. Contact Us

Questions about these Terms should be sent to: