PRIVACY POLICY

E‑Bike Garage (“E‑Bike Garage,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit https://ebikegarage.shop/, place an order, create an account, contact customer support or otherwise interact with us.

E‑Bike Garage operates from Vietnam and serves customers in the United States and other countries. Your personal information may therefore be processed in Vietnam, the United States and other countries where our service providers operate.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Order number and purchase history

  • Bike make, model and product-fitment information

  • Account username and password credentials

  • Marketing and communication preferences

  • Messages sent to customer support

  • Photographs, videos and other files you choose to upload

  • Information included in return, warranty, damaged-shipment or technical-support requests

Please do not send or upload complete card numbers, CVV codes, account passwords, government identification documents or other unnecessary sensitive information.

Payment Information

Payments are processed by PayPal and other payment methods displayed at checkout.

E‑Bike Garage may receive limited payment information, such as:

  • Payment confirmation

  • Transaction identifier

  • Payment status

  • Billing address

  • Card type

  • The last four digits of a payment card, when available

E‑Bike Garage does not receive or store your complete payment-card number, CVV or PayPal password.

Payment providers process your information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • IP address

  • Browser and device type

  • Operating system

  • Approximate location derived from an IP address

  • Pages and products viewed

  • Search terms

  • Referring website

  • Shopping-cart activity

  • Date and time of access

  • Interactions with our website, emails and advertisements

  • Cookie identifiers and similar technical information

2. Sources of Personal Information

We may collect personal information:

  • Directly from you

  • Automatically through cookies, pixels and similar technologies

  • From payment processors

  • From shipping and delivery providers

  • From fraud-prevention and security providers

  • From advertising and analytics partners

  • From social media platforms when you interact with our pages or advertisements

  • From another person who places an order for delivery to you

3. How We Use Personal Information

We may use personal information to:

  • Process payments and fulfill orders

  • Arrange shipping and provide tracking information

  • Create and manage customer accounts

  • Confirm product compatibility and fitment

  • Provide technical and customer support

  • Process returns, refunds, warranty requests and damaged-shipment claims

  • Communicate about orders, payments, delivery and support requests

  • Detect, investigate and prevent fraud, unauthorized transactions and security incidents

  • Maintain and improve our website, products and customer experience

  • Measure website performance and understand customer activity

  • Send marketing communications when permitted by law

  • Display and measure advertising

  • Maintain business, tax and transaction records

  • Enforce our policies and protect our legal rights

  • Comply with applicable laws and lawful government requests

4. Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies for:

  • Website and checkout functionality

  • Shopping-cart and account management

  • Security and fraud prevention

  • Remembering customer preferences

  • Website analytics and performance measurement

  • Advertising and measuring advertising effectiveness

Some cookies are necessary for the website to operate. Other cookies may be used for analytics or advertising.

You can manage cookies through your browser and through any privacy controls displayed on our website. Disabling necessary cookies may prevent certain features, including the shopping cart or checkout, from working correctly.

Where required by applicable law, we will recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

5. Advertising and Analytics

We may work with analytics and advertising providers to understand how customers use our website, measure advertising performance and display advertisements that may be more relevant to customers.

These providers may receive information such as:

  • Cookie and device identifiers

  • IP address

  • Products and pages viewed

  • Shopping-cart activity

  • Interaction with advertisements

  • Purchase or conversion information

We do not sell personal information in exchange for money.

However, disclosure of identifiers and internet activity to advertising partners may be considered “selling,” “sharing” or processing for “targeted advertising” under certain U.S. state privacy laws.

Where applicable, you may opt out using the privacy controls provided on our website, by enabling a legally recognized opt-out preference signal or by contacting us at support@ebikegarage.shop.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Payment Providers

Such as PayPal, banks and card networks, for payment processing, authentication, fraud prevention, refunds and dispute handling.

Shipping and Logistics Providers

Such as UPS, FedEx, DHL and other delivery partners, for shipping, customs clearance, tracking and delivery.

Website and Technology Providers

Including hosting, cloud storage, email, website-security, analytics, customer-support and technical service providers.

Advertising and Marketing Partners

To deliver, personalize and measure advertisements where permitted by law.

Professional Advisers

Such as accountants, insurers, auditors, consultants and legal advisers when reasonably necessary.

Government and Legal Authorities

When required by law, regulation, court order or other valid legal process, or when reasonably necessary to protect our customers, business, property or legal rights.

Business Transactions

In connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction.

We require service providers to process personal information only for authorized purposes and to apply appropriate safeguards where required by law.

7. U.S. State Privacy Rights

Depending on where you live and whether the applicable law applies to E‑Bike Garage, you may have the right to:

  • Confirm whether we process your personal information

  • Access the personal information we maintain about you

  • Correct inaccurate personal information

  • Request deletion of personal information

  • Obtain a portable copy of certain personal information

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising

  • Opt out of certain automated profiling

  • Limit certain uses of sensitive personal information

  • Withdraw consent where processing is based on consent

  • Appeal a decision concerning a privacy request

  • Receive equal service and not be discriminated against for exercising a privacy right

These rights are subject to legal exceptions. For example, we may retain information needed to complete an order, process a refund, prevent fraud, comply with tax or accounting requirements, resolve a dispute or establish and defend legal claims.

8. California Privacy Notice

This section applies to California residents to the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to E‑Bike Garage.

During the preceding 12 months, we may have collected the following categories of personal information:

Category Examples Main purposes
Identifiers Name, email, telephone number, address, IP address and account identifiers Orders, delivery, account management and support
Customer records Contact, billing and transaction information Payments, fulfillment and recordkeeping
Commercial information Products viewed or purchased, order history and shopping-cart activity Order fulfillment, support and business analytics
Internet activity Browsing activity, device information and interactions with our website or advertisements Security, analytics and advertising
Approximate location General location derived from an IP address Security, website localization and analytics
Customer content Messages, reviews, photographs, videos and support files Customer service, product fitment and claims
Inferences Product interests or preferences inferred from website activity Personalization and advertising

We may disclose these categories to service providers for legitimate business purposes described in this policy.

We do not knowingly sell personal information for money. We may share identifiers and internet activity with advertising partners in a manner that may constitute “sharing” for cross-context behavioral advertising under California law.

California residents may exercise applicable rights by contacting us using the methods shown below. Where required, we will also honor a valid Global Privacy Control signal.

9. Exercising Your Privacy Rights

To submit a privacy request, contact:

Email: support@ebikegarage.shop
Subject: Privacy Request

Please describe the right you wish to exercise and provide sufficient information for us to identify the relevant account or transaction.

We may verify your identity using your email address, order information or other information associated with your relationship with us. We will not request your complete card number, CVV or account password.

You may use an authorized agent where permitted by law. We may request evidence that the agent has authority to act on your behalf and may ask you to verify your identity directly.

We will respond within the period required by applicable law. If we deny a request, residents of states that provide an appeal right may appeal by replying to our decision and writing “Privacy Request Appeal.”

We will not discriminate against you for exercising an applicable privacy right.

10. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even after opting out of marketing, we may continue sending non-promotional communications concerning:

  • Orders

  • Payments

  • Shipping and tracking

  • Returns and refunds

  • Security

  • Account activity

  • Customer-support requests

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period may depend on:

  • The status of an order or customer account

  • Warranty and support requirements

  • Fraud-prevention and security needs

  • Tax, customs, accounting and legal obligations

  • Applicable limitation periods

  • The need to resolve disputes or enforce agreements

When information is no longer reasonably required, we will delete, anonymize or securely dispose of it, subject to technical and legal limitations.

12. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and should contact us immediately if they believe an account or communication has been compromised.

E‑Bike Garage will never ask you to send your complete payment-card number, CVV, PayPal password, website password or one-time verification code through email, WhatsApp or social media.

13. International Data Transfers

E‑Bike Garage operates from Vietnam and uses service providers that may operate in the United States and other countries.

Your personal information may be transferred to, stored in or processed in countries outside your state or country of residence. Those countries may have privacy laws that differ from the laws where you live.

When required, we take reasonable steps to use appropriate contractual, technical or organizational safeguards for international transfers.

14. Children’s Privacy

Our website and products are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

We do not knowingly sell or share the personal information of children under 16 for targeted advertising.

15. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.

When we make changes, we will publish the revised policy on this page and update the “Last updated” date. If required by law, we will provide additional notice or request consent.

17. Contact Us

For questions, privacy requests or concerns about this Privacy Policy, contact:

E‑Bike Garage
225 Nguyen Tieu La Street
Dien Hong Ward, Ho Chi Minh City
Vietnam

Email: support@ebikegarage.shop
WhatsApp: +84 979 681 368
Website: https://ebikegarage.shop/