PAYMENT METHODS

E‑Bike Garage provides secure online payment options for customers worldwide. The payment methods available for your order will be displayed at checkout before you complete your purchase.

Accepted Payment Methods

You can pay using:

  • PayPal
  • Debit and credit cards, including major card brands supported by PayPal
  • PayPal Pay Later, when available and approved by PayPal
  • Other eligible local payment methods that may appear at checkout

Available payment methods may vary depending on your country, currency, device and transaction eligibility.

You do not need a PayPal account when the debit or credit card payment form is available at checkout.

Secure Card Payments

Debit and credit card payments on our website are securely processed by PayPal.

E‑Bike Garage does not receive or store your complete card number, CVV or PayPal password.

Card availability and payment approval are determined by PayPal and your card issuer. PayPal may also use authentication methods such as 3D Secure to verify that the payment is being made by the authorized cardholder.

By paying with a debit or credit card, you acknowledge that your payment information will be processed by PayPal in accordance with the PayPal Privacy Statement.

Paying with PayPal

When you select PayPal, you will be redirected to or shown a secure PayPal payment window.

You can sign in to your PayPal account, review the payment details and approve the transaction. After the payment is completed, you will return to the E‑Bike Garage website and receive an order confirmation.

Never send your PayPal password or login information to E‑Bike Garage by email, WhatsApp or social media.

PayPal Pay Later

PayPal Pay Later may be displayed to eligible customers at checkout.

Availability, approval, payment schedules, interest rates and other conditions are determined entirely by PayPal based on the customer’s country, PayPal account and transaction eligibility.

E‑Bike Garage does not make approval decisions or control the terms offered by PayPal.

Currency and Possible Bank Charges

The final order amount and payment currency will be displayed at checkout before you confirm payment.

If your card or PayPal account uses a different currency, your bank, card issuer or PayPal may apply:

  • Currency-conversion charges
  • International transaction fees
  • Other payment-processing charges

These charges are determined by the payment provider and are not collected or controlled by E‑Bike Garage.

Shipping charges, applicable sales tax and other costs collected by E‑Bike Garage will be displayed before payment.

International orders may also be subject to import duties, tariffs, customs charges or carrier processing fees. Please review our Shipping Policy for more information.

If Your Payment Is Declined

If your card payment does not go through, please check:

  • The card number, expiry date and CVV
  • The cardholder name and billing address
  • Your available balance or credit limit
  • Whether international or online transactions are enabled
  • Whether your bank requires an additional verification step
  • Whether the billing information matches the information held by your bank

You may try another eligible payment method displayed at checkout.

If the problem continues, please contact your card issuer or PayPal first, as they may be able to explain why the transaction was declined.

You can also contact E‑Bike Garage at support@ebikegarage.shop and include a screenshot of the error message. Please hide all card numbers, CVV codes, passwords and other sensitive financial information before sending a screenshot.

Pending or Duplicate Payment

A failed or interrupted payment attempt may temporarily appear as pending on your bank or PayPal account.

A pending authorization is not always a completed charge. Your bank or payment provider may automatically release it if the transaction was not completed.

If you believe you have been charged more than once, please contact us with:

  • Your order number
  • The payment date
  • The transaction amount
  • The last four digits of the card, if applicable

Never send us your complete card number or CVV.

Refunds

Approved refunds will be returned to the original payment method used for the order.

After E‑Bike Garage processes a refund, your bank, card issuer or PayPal may require additional time to post the funds to your account.

Please review our Refund & Return Policy for eligibility, conditions and instructions.

Manual Invoices and Bank Transfers

Bank transfer is not part of our normal website checkout and is generally used only for approved dealership, wholesale, bulk or Proforma Invoice orders.

Before sending a bank transfer:

  • Confirm that the invoice was issued by E‑Bike Garage
  • Verify the payment instructions using the contact information published on our official website
  • Do not rely only on payment information received through social media or an unfamiliar email address
  • Contact us immediately if you receive a request to change bank-account information

For normal retail orders, please make payment only through the secure checkout at https://ebikegarage.shop/.

Payment Security Notice

E‑Bike Garage will never ask you to provide your complete card number, CVV, PayPal password, website password or one-time verification code by email, WhatsApp or social media.

If you receive a suspicious payment request claiming to be from E‑Bike Garage, do not make the payment. Contact us through the information below to verify the request.

Need Help?

If you have questions about payment or experience an error at checkout, please contact us: