Return & Cancellation Policy

Returns

We accept returns within 10 days of delivery, provided the item meets one or more of the following conditions:
• The product is unused, in its original condition, and includes all hardware and packaging
• The item was damaged during shipping
• You received the wrong item

📦 Important: Please record an unboxing video when you receive your order and keep it as proof. We may request the video during the return process.

To request a return, please contact us at [email protected] or via WhatsApp: +84 979 681 368.
If your return is accepted, we will send return instructions and the return address.
Returns sent without prior approval will not be accepted.

Return Shipping & Restocking Fees
• Customers are responsible for return shipping costs
• A 10% restocking fee applies to eligible returns
• A 15% restocking fee applies to other returns, depending on product condition and reason for return

Order Cancellations
• Orders canceled prior to shipping are subject to a 15% cancellation fee to cover transaction and production costs

Chargebacks
• Any customer who initiates a chargeback on a fulfilled order will forfeit 100% of the order value, regardless of the outcome
• We reserve the right to dispute all chargebacks with documented proof of fulfillment

Non-Returnable Items
• Sale items and gift cards are non-returnable

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method.

Please note:
• Refund processing time may vary depending on your bank or payment provider
• A restocking fee will be applied as mentioned above

Contact Us

If you have any questions about returns or refunds, please contact us:
• Email: [email protected]
• WhatsApp: +84979681368