We at ebikegarage.shop are committed to protecting your personal information and privacy rights in accordance with the laws of Vietnam, including:
Cybersecurity Law 2018
Law on Protection of Consumer Rights 2023 (effective from July 1, 2024)
Decree No. 13/2023/ND-CP on Personal Data Protection
1. Collection and Use of Personal Data
Personal data refers to any information that directly or indirectly identifies an individual, such as full name, phone number, email address, physical address, payment details, device location, etc.
We collect your personal data when:
- You create an account, place an order, or contact customer support
- You sign up for promotional updates or newsletters
- You access our website (e.g., IP address, device type, browser, operating system, usage behavior)
2. Purpose of Using Personal Data
We use your personal data to:
- Process orders, deliveries, and payments
- Provide customer support and handle complaints
- Improve service quality and user experience
- Send promotional offers and updates (with your consent)
- Prevent fraud and ensure system security
3. Legal Basis for Data Processing
We collect and process your personal data based on your clear and voluntary consent, unless otherwise required by law.
You have the right to withdraw your consent at any time by contacting us using the details provided below.
4. Sharing and Transferring Personal Data
We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.
We may share your personal data with:
- Delivery, payment, and technical service partners for order fulfillment
- Government authorities upon lawful request
- Third parties in the event of a business merger, acquisition, or transfer (you will be informed in such cases)
5. Data Storage and Security
Your personal data is stored within Vietnam, in accordance with local legal requirements.
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
Your data is retained only as long as necessary for the purposes stated or as required by law.
6. Your Rights Regarding Personal Data
You have the right to:
- Access, correct, or delete your personal data
- Withdraw your previously given consent
- Restrict or object to the processing of your data
- File a complaint with a competent authority if your privacy rights are violated
- We will respond to your request within 5 to 30 business days in accordance with Vietnamese regulations.
7. Cookies and Tracking Technologies
Our website uses cookies to:
- Remember login details and shopping cart contents
- Improve website functionality and performance
- Personalize your experience and analyze browsing behavior
- You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit some features on the site.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those third parties. You are advised to read their privacy policies before using their services.
9. Updates to This Policy
We may update this Privacy Policy from time to time to comply with legal requirements or business needs. When changes are made, they will be posted publicly on our website.
By continuing to use our services after the changes are published, you acknowledge and accept the revised policy.
10. Contact Information
If you have any questions or requests related to your personal data or privacy rights, please contact us at:
Company Name: Ebike Garage
Email: [email protected]
Phone: +84 979 681 368
Address: 225 Nguyen Tieu La Street, Dien Hong Ward, Ho Chi Minh City, Vietnam