Refund & Return Policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:
• Your item must be in the same condition that you received it, unused with all hardware, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

To start a return, contact us at [email protected] or WhatsApp +84979681368. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:
• The item is defective or damaged.
• You received the wrong item.

This allows us to evaluate the issue and resolve it promptly.

Non-Returnable Items

Unfortunately, we cannot accept returns on:
• Sale items.
• Gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Order Cancellation

All orders are subject to a 5-10% cancellation fee due to transaction and production fees.

Refunds
• Once we’ve received and inspected your return, we’ll notify you whether the refund was approved or denied.
• If approved, a refund will be processed to your original payment method.
• Please note that a restocking fee will be applied.

It may take some time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions about returns or refunds, please contact us:
• Email: [email protected]
• WhatsApp: +84979681368